---
title: NetBeez Help Desk Manual
description: Train your help desk team to use NetBeez dashboard data to troubleshoot end-user tickets.
image: https://resources.netbeez.net/hubfs/help%20desk%20manual%202026.png
---

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# The Help Desk Manual:

### Interpreting NetBeez Data to Troubleshoot User Tickets

 

### Training your Help Desk Team to use NetBeez’ Dashboard

This manual trains help desk teams to use NetBeez dashboard data to troubleshoot end-user tickets. It focuses on NetBeez Remote Worker Agents (RWAs), and also notes differences you may see if Network Agents are deployed.

**What you will be able to do after reading this manual:**

- Determine whether a ticket is a single-user issue or a broader service/network issue.
- Use NetBeez Agents and Targets views to gather evidence (tests, alerts, incidents, history).
- Interpret common network and application tests (Ping, DNS, HTTP, Traceroute, Path Analysis, Network Speed, Iperf, VoIP).
- Run Ad-Hoc Testing to confirm hypotheses during a live ticket.
- Package findings clearly in the ticket (what failed, when, and where in the path).

 

 

### Download the Help Desk Manual

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Industries

- [Remote Contact Centers](https://netbees.net/remote-contact-centers/)
- [Technology](https://netbeez.net/technology/)
- [Financial Services](https://netbeez.net/financial-services/)
- [Telecommunications](https://netbeez.net/telecommunications/)
- [Healthcare](https://netbeez.net/healthcare/)
- [Higher Education](https://netbeez.net/higher-education/)

Use Cases

- [Network Performance Monitoring](https://netbeez.net/network-monitoring/)
- [Remote Worker Network Monitoring](https://netbeez.net/remote-worker-monitoring/)
- [WiFi Monitoring](https://netbeez.net/wifi-monitoring/)
- [Hybrid-Cloud Network Monitoring](https://netbeez.net/hybrid-cloud-network-monitoring/)
- [Digital Experience Monitoring](https://netbeez.net/digital-experience-monitoring/)
- [SaaS and Application Performance](https://netbeez.net/saas-and-application-performance/)

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