Training your Help Desk Team to use NetBeez’ Dashboard
This manual trains help desk teams to use NetBeez dashboard data to troubleshoot end-user tickets. It focuses on NetBeez Remote Worker Agents (RWAs), and also notes differences you may see if Network Agents are deployed.
What you will be able to do after reading this manual:
- Determine whether a ticket is a single-user issue or a broader service/network issue.
- Use NetBeez Agents and Targets views to gather evidence (tests, alerts, incidents, history).
- Interpret common network and application tests (Ping, DNS, HTTP, Traceroute, Path Analysis, Network Speed, Iperf, VoIP).
- Run Ad-Hoc Testing to confirm hypotheses during a live ticket.
- Package findings clearly in the ticket (what failed, when, and where in the path).