---
title: Is It the User or the Network? Finding the Real Cause of Remote Issues
description: Watch the recording of our webinar to see how an endpoint agent can give you direct visibility into what remote users are actually experiencing—across Wi-Fi, VPN, and ISP paths—so you can pinpoint the real source.
image: https://resources.netbeez.net/hubfs/webinar_RWA_4.22.2026.png
---

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# Is It the User or the Network? Finding the Real Cause of Remote Issues

```
Aired on: April 22, 2026
```

See how a lightweight endpoint agent can give you direct visibility into what remote users are actually experiencing—across Wi-Fi, VPN, and ISP paths—so you can pinpoint the real source of network issues instead of guessing.

Diagnosing network issues for remote users isn’t always straightforward. Complaints like “it’s slow” or “the VPN keeps dropping” can stem from a wide range of causes—and getting clear, actionable details from end users is often the hardest part.

In this webinar, we’ll show how deploying a lightweight software agent on end-user laptops can make troubleshooting remote connectivity far more efficient. You’ll see how the NetBeez remote worker agent gives IT teams direct visibility into the user’s network experience, helping network engineers and support teams quickly pinpoint and resolve issues without guesswork.

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Use Cases

- [Network Performance Monitoring](https://netbeez.net/network-monitoring/)
- [Remote Worker Network Monitoring](https://netbeez.net/remote-worker-monitoring/)
- [WiFi Monitoring](https://netbeez.net/wifi-monitoring/)
- [Hybrid-Cloud Network Monitoring](https://netbeez.net/hybrid-cloud-network-monitoring/)
- [Digital Experience Monitoring](https://netbeez.net/digital-experience-monitoring/)
- [SaaS and Application Performance](https://netbeez.net/saas-and-application-performance/)

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